A fast-growing company located in Rowley Regis, Birmingham, are seeking a dynamic and motivated Customer Account Manager to join their office-based sales team. The ideal candidate will be responsible for managing and growing customer accounts, identifying new sales opportunities, and ensuring excellent customer service. This role requires a proactive approach to achieving sales targets, building strong customer relationships, and contributing to the overall success of the team.

Key Responsibilities

• Account Management
  - Maintain and grow and assigned portfolio of customer accounts.
  - Develop strong relationships with clients to understand their needs and ensuring satisfaction.
  - Regularly review account performance and identify areas for improvement and growth.
  - Organise and conduct customer meetings (virtually via Microsoft Teams or face-to-face) to discuss products and services.
• Sales and Revenue Generation
  - Meet and exceed team sales targets and KPIs.
  - Identify and pursue cross-selling and upselling opportunities.
  - Handle inbound and outbound sales calls and emails to generate new business.
• Customer Service
  - Act as the primary point of contact for customer enquiries, resolving issues promptly and professionally.
  - Provide product and service information tailored to customer needs.
  - Maintain high levels of customer satisfaction through consistent communication and follow-up.
• Sales Administration
  - Prepare and deliver accurate quotations and proposals.
  - Maintain up-to-date records of sales activities and customer interactions in the CRM system.
• Collaboration
  - Work closely with the sales, marketing, production and support teams to ensure seamless service delivery.
  - Participate in team meetings, training sessions and performance reviews.

Required Skills

• Proven experience in a sales or account management role (minimum of 2 years preferred).
• Strong interpersonal and communication skills.
• Demonstrated ability to achieve and exceed sales targets.
• Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Exceptional organisational skills and attention to detail.
• Ability to multitask and prioritise in a fast-paced environment.
• Confidence and competence in conducting meetings (online and face-to-face).
• Willingness to travel occasionally for face-to-face client meetings as required.

Personal Attributes

• Happy, positive, and professional in all interactions with clients and team members.
• Ability to maintain a positive attitude.
• Highly motivated with a results-driven mindset.
• Team-oriented and collaborative approach.
• Resilient and able to handle objections professionally.
• Eager to learn and adapt to new challenges.

Benefits
Starting Salary: £28,000.00 per annum plus bonus's
Working Hours: 9am - 5pm (Monday to Friday)

• Comprehensive training and ongoing professional development.
• Vibrant office environment.
• 20 days annual leave entitlement (plus bank holidays).

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