Are you passionate about providing excellent customer service?

Would you like a role that enables you to meet and help new people every day?

Then consider the position of Test Centre Associate - Norwich at Reed in Partnership!

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.

Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures.

Your day-to-day responsibilities will include:

• Providing a high level of customer service

• Checking candidates ID documents and booking them in on the system

• Ensuring the integrity and security of tests are maintained

• Supervision and invigilation of tests

• Explaining the test process to candidates and supporting with other queries

• Reviewing tests and test centre scheduled

• Performing daily test centre opening and closing procedures

• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion

• Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.

The Norwich Test Centre usually opens 3 to 5 days per week, subject to demand. The main operating days are usually Mondays, Wednesday, Fridays, with occasional Saturdays. During peak demand we may also open for further weekdays. The ideal candidate must be willing to work evenings and Saturday shifts as well as having some weekday availability.

Shifts could range from:

• Mornings - 8.30am to 1pm/2pm

• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm

• Full day - 8.30am to 5.30pm/6.30pm

• Evenings - 4.30pm/5pm to 8.30pm/9.30pm

• Afternoon & Evenings - 12pm/1pm to 8.30pm/9.30pm

What's in it for you?

The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.

To be successful in this role, we are looking for someone with:

• A full UK driving licence (although driving will not be required for all locations)

• Significant demonstrable experience in providing high-quality customer service

• Excellent attention to detail and accuracy

• The ability to work under pressure to short timescales and multitasking to complete a variety of competing activities

• Experience in working with diverse customer groups

• Excellent judgement and decision-making skills

• Flexibility in working hours and days, including evenings and Saturday

• The ability to remain calm and deal with confrontational candidates in a professional manner

Please note that the deadline for internal applicants for this role is 2nd December 2024.

Diversity and Inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.